Returns & Exchanges
We want you to be completely satisfied with your London Lash Pro purchase; however, if you are not happy with your items, you can return them within 14 days of receipt provided they are unopened and in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the details of the items you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused beauty products in their original boxes to ensure they are not damaged during transit back to our warehouse.
Ship the Items
Affix the provided return label or use a tracked shipping service to send your parcel to our London distribution center.
Quality Check and Refund
Once our technicians verify the items are in resellable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing