Frequently Asked Questions
Everything you need to know about your London Lash Pro experience.
How long does shipping take for my lash supplies?
We offer standard and express shipping options. Standard delivery usually takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for professional products?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on adhesive or liquids that have been opened.
How should I store my lash adhesive to ensure it stays fresh?
Lash adhesive should be stored in a cool, dry place away from direct sunlight. We recommend using an airtight container with silica gel to maintain the perfect environment for your glue.
Do you offer professional discounts for salon owners?
Yes, we have a dedicated professional program for certified lash artists and salon owners. Please register via our 'Pro Account' page to access exclusive bulk pricing.
Are your lash extensions vegan and cruelty-free?
Absolutely. All London Lash Pro extensions are made from high-quality synthetic fibers and are 100% vegan and cruelty-free.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible payment options like Klarna and Afterpay so you can stock your kit now and pay later.